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  1. vijaykumer23

    Avaya - Issues with ANI information not being sent for screen pop

    We had our 8xx numbers ported this morning from our old T1 trunk groups in one location on CenturyLink to our new SIP carrier, Granite. All calls are flowing normally, however the call center agents are not getting screen pop in CCE because it seems the ANI information is not being sent. I can...

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