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  1. stefan kriel

    Multimedia agent/s cannot be set as absent

    This is even with the admin login with system administrator role. basically: when changing the agent group agents to absent and present does not work immediately. when changing them on the Contact Center Client does not do anything. this is only for the multimedia agents for the Voice agent...
  2. stefan kriel

    Multimedia agent/s cannot be set as absent

    Voice Agents is separate to the Email agent group yes. each email queue has its own agent group
  3. stefan kriel

    Multimedia agent/s cannot be set as absent

    1 voice and 1 email as default workload acd config pretty basic. no overflow group basically 1 agent group per email queue. Voice has 1 flow with 4 menu options.
  4. stefan kriel

    Multimedia agent/s cannot be set as absent

    Hi All we have a site running Multimedia. with an overload of emails currently. the issue when you set the Email User as absent with CCC. the user does not go on absent in Your Site explorer. the same happens when you set it on ignite web. but if you set the Voice User to absent this works...

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