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  1. Daniel M

    Queue to agent with multiple skillsets

    Hi All, Have a question about queueing in AACC7. Should be the same in IPOCC so I put it in here. Have a group of agents with multiple skillsets assigned to them. In applications "A", "B", "C", QUEUE TO SKILLSET is set as follows: calls to a skillset "A" are queued with priority 1, calls to...

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