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I checked my settings against the screenshots above and all looked good. I used audacity to configure a sound file, uploaded, and nothing. Not sure what I did wrong. I got a working file from a buddy at another business and it works great. I just got a bunch of calls from folks that had...

Are you indicating that the tones should be working now? With just a silence track? If so, where do the tones "come" from? I was just going to replace the silence track with a tones track.

Thank you! I see that there is a recording there already called silence. Is there a way to back that up before I add my recording? If not I'll just leave it there since it is only 2 seconds. The way I understand it is it will play all the recordings listed on a loop so I would have my...

I have a BCM400 that I have managed (read looked at in the rack while it works happily) for the last eight years and I finally have a request to add music on hold. I have managed to get it connected to the network, software installed on my machine, and even found the music page under...