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Heres an update to my situation in case anyone runs into something similar. i was able to get with a technician at Microsoft and we determined it had something to do with the latest update, which was a whole new version of Windows 10. she helped me revert back to the prior version and viola...

well, unfortunately it seems to be a problem with the system/programs. set up a new user, opened illustrator and it has the same problem. every other dropdown works... just not the font family. even the font weight and style menu operates correctly... any suggestions on next steps?

Thanks spamjim... i'll give that a shot later today and report the results.

Good morning. So night before last i scheduled the latests "critical update" for Windows 10... i shut everything down and let the update process. Logged in yesterday morning, opened all my programs and now when i work in Illustrator (CS6 - which is my main program) the font dropdown doesnt...