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  1. KjonesMCRG

    Nortel M3724 - Incoming calls answering on mult. extensions

    After further looking into each extension in question, I have been able to fix this problem!! [thumbsup] Jsaad, it was due to how Answer DN's were set up. (I was apparently looking at a different area.) In case anyone else is researching the same issue, I found it after entering the...
  2. KjonesMCRG

    Nortel M3724 - Incoming calls answering on mult. extensions

    DRT to prime: Y (not sure if this should be marked N - We are wanting the calls that are not answered by main phone (ext. 236) to go to voice mail after so many rings Time & date are shown on the phones Prime set: 221 Some other information that might help, as mentioned above, our main line...
  3. KjonesMCRG

    Nortel M3724 - Incoming calls answering on mult. extensions

    Thank you for the responses. Unfortunately this extension is not part of a hunt group or answer DN. I have also checked pickup group and made sure she was not in the same group as the main phone that rings just in case that was an issue. Any other suggestions? Thanks!!
  4. KjonesMCRG

    Nortel M3724 - Incoming calls answering on mult. extensions

    I am having a programming issue with one of our phones. We currently have the M3724 with 18 lines. We have the main phone where incoming calls are received however at some point it was programmed for another phone in the office to also ring at the same time for all incoming calls (with no...

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