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I went in this morning to try the last bit of advice from CurlyCord. I walked in, said hi to the receptionist and told her, I'm here to try some more things, to which she replied, "I think it's working." Huh? Sure enough, it magically fixed itself. I don't know how; I don't know when (I think...

Going to try to troubleshoot further tomorrow. Thanks for the suggestions.

I tried a new power supply. No change. I set the Receptionist phone to Appear Only (it was set to Unassigned), made sure to hit Update, and changed the AA line rings to 2. It still rang when I called. I think the CallPilot unit is messed up. I have another one here. Is there an easy way to swap...

OK. I'll be heading over to test soon.

I'm fairly sure that's exactly how it was before the issue began. You'd hear a half ring at reception and then AA would answer. Lines are set to 0 rings.

Unfortunately, I'm out of the office today and won't be able to test any of these things before late tomorrow at the earliest. I appreciate the suggestions, and I'll let you know how they play out. I believe I checked F982 early on and it was set to Yes. I think I even switched it to No to test...

The lines show as 001, 002, etc. on the phone, but are listed as Line 1, line 2...Line 500 in the CallPilot GUI. I rebooted the CallPilot again. (I'd done that before.) No improvement. I deprogrammed the lines from the AA, rebooted, and put them back. No improvement. I ordered another power...

Curlycord, Assuming you mean do any of the Feature 98_ codes work, they seem to work. I get what I expect when I use them, never unavailable. All status lights on the CallPilot are solid green, except the network light which is flashing with activity. Incidentally, the unit is actually a...

Unfortunately, I'm in that tough in-between spot where I no longer have a computer with a PCMCIA slot and I don't yet have a time machine.

Firebird, Thanks for the reply. I'm familiar enough with the actual CallPilot unit. I actually had to replace it some years back when the previous one died, and have had to replace the power supply a couple times after that. I've been in the GUI, and everything looks fine. All lines are set to...

Let me start by saying that I'm not proficient in these old phone systems. I'm an IT guy first and foremost, but I also work with newer VOIP systems on occasion. When my client's phone vendor stopped answering their calls (no pun intended), fixing their ancient Nortel system was left to me. I've...