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External destination route back on no answer
Hi Janni78 , Thank you very much for your reply , I missed the most important part . The only reason we want to do this is for reporting purposes . Once we transfer to an external destination let's say a hunt group , on the contact Center reports we only get that the call has been...- A DeMeo
- Post #3
- Forum: Avaya: IPOCC (Contact Center for Voice)
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External destination route back on no answer
Hi all , first of all thank you very much for your contributions on this forum and hopefully I can contribute too. Is there a way to re-route a call passed on to an external destination (extension or group) by ipocc to ip office after a certain number of rings and redirect to another external...- A DeMeo
- Thread
- Replies: 2
- Forum: Avaya: IPOCC (Contact Center for Voice)
