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  1. GI-Grady

    NICE Engage 6.4 with AVAYA 6.3 Not Recording All Calls

    So, NICE obviously needs the RTP stream from AVAYA for the recordings. On our system, 10% to 20% of calls were failing to record with "Exception 37". We discovered a critical interaction between Data Privacy, Call Exclusion with Bridged Appearances. These features are extremely important when...

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