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Many thanks Richard

No - the Desk phone is the 2nd memeber. The Micollab Softphone is the primary grp member Many thanks Richard

Hi, We are running MIVB Release level: 10.0 SP1. I am having an issue where by using the desk phone is showing as a live call on the Micollab. The exts are all in a PRG as per below. For example. PRG is 80565 Ext 80565 is the Micollab Softphone 840565 is the 6905 Deskphone 808565 is a...

Does any one have any idea on how you can amend a Grandstream HT 801 to pick up on 1st ring? (if possible at all) I have one linked to a tannoy as a generic SIP running of MiVB v9 and it answers but only on the 5th rign? Cheers Rich Many thanks Richard

Many thanks for this - will try option 1 first and see how it looks Rich Many thanks Richard

Yeah just standard SIP Trunks - I have been through all settings and I am stumped - I do sometimes wonder who signs things off at Mitel when new features are installed! Many thanks Richard

Hi - We are running MIVB 9.1 SP2 alongside MICC 9.3.4.0. I have configured everything for Agent Greetings and can hear the greetings announced to the agent upon answering a call, however the greeting prompt is played about 5 seconds in to the call. I cant see any timer on anything around this...

OK - So whilst making an outbound call and completing it will reset the Idle clock - the real Idle time since ACD call would be different to what we see on the Ignite screen? This makes sense as to why I am seeing the jumps - shame you cant see an Idle since last ACD/Group call Many thanks...

A live view via Web Ignite - So looking on Ignite at the Group I will sometimes see agent 1 idle for 10 mins, agent 2 idle for 4 mins and agent 3 idle for 1 min - A call will come in via the queue and go to agent 3 - skipping the two longer idle agents Many thanks Richard

We dont use skill levels in this agent Grp attached to the queue. Cheers Many thanks Richard

Hi - Was hoping someone maybe able to shed some light on a weird issue we are having We are running MIVB v9 along with MICC v9 and for some reason when placing a call in to a queue it doesnt always go to the agent with the longest idle time. My understanding is that by default this is how it...

We are still using the Mitel MIVB Business On Prem with virtual machines- thinking about moving to a fully based cloud solution this year though. Holding out for the full details on what RingCentral will give first before making a full decision as what we have really isnt fit for business now...

Hi - We have some agents home working and they have an annoying issue where when they place a call on hold the agent gets hold beeping in their headset. Is there anyway to get rid of this from the agents side. The customer gets hold music which is great but sometimes the agent needs to place...

Hi - I struggled with DNIS and DNIS Groups for a report I needed to pull a while back. In our MICC YSE I enabled Child Reporting for the branch which gave me the basic info i needed in regards to how many people had hit that option. This may suffice for you CHeers Rich Many thanks Richard

Cheers - Signed up for the updates now as well Many thanks Richard

Hi - I am running MIVB V9 alongside Micollab V9 and MICC v9. Does this need to be addressed from a MItel POV? https://www.ncsc.gov.uk/news/apache-log4j-vulnerability. Cheers Rich Many thanks Richard

Ok - Will give this a go Cheers Rich Many thanks Richard

Hi, Does anyone know if there is any way to either export all the employees I can see in MICC Employee tab or get to them via one of the MICC server folders? I want to run a compare with what I can see in the MiVB system as I think there are differences. Ideally by running this in to excel...

Fingers crossed - I would love a day with the MICC & Ignite teams to find out why you cant do simple things !! Many thanks Richard

Well we have just had advice from Mitel to upgrade to the 9.4.0 MICC. They have said that this will resolve hanging calls (I dont entirely believe that). It will also resolve another issue we have around the Micolalb Client Softphone disconnecting randomly and putting agents back to Start of...