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  1. Clive Morgan

    6920 ACD able

    Hi RAMitel, Thanks for your response, I was coming to that conclusion myself but I cannot understand why they would do this as I bet a few companies will have bought these to upgrade their older phones. Thanks for confirming that as it was driving me batty!!!! Best Regards Clive
  2. Clive Morgan

    6920 ACD able

    Hi Guys, Please help me, I have a Mitel 6920 which I would like to configure as an ACD phone to enable agents to log in and out. It is not a case of ticking the box like you do for the 52xx/53xx phones. According to the Mitel leaflet on the phone it is ACD capable but I can not find any...

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