Ok so i think transfer connect would solve this issue. Is there anyway to do a *8 off the Meridian/CS1000 with the routing telescript/vec tor, whatever is called :-) i have heard that the * acts as a space or dash... on the ACD? is there anyway to use this provisioning to make this work?
Hi,
Have a customer with a CS100/Meridian. Not sure what version. But we are trying to Route out and/or overflow calls based on a certain threshold, such no avail reps, calls in queue, etc... we have test dialing an 8YY off the acd BUT it seems to tie up both legs of the call for the entire...
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