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WikiTech - yeah, her phone is on the hook and doesn't use a headset. I clearly have not made friends over there - everyone else is tired of their phones ringing, and she's somewhat "special" when it comes to melting down because things aren't going her way. CVRBob - Yes, I'd figured that out -...

Interesting tidbit WikiTech - that sounds similar to what's going on. I wonder if the hook switch is messed up. I'll have to check that out. Bob

I'd love to, but one of the things I tried doing over the weekend was to read how the system is currently programmed so I have a reference point if I screw things up. Apparently, that's not how this system works because most of the hierarchy terminates with entering a new code, never really...

Well, I took both approaches - system and phone - and was unable to cause a change to how this operates... Again, I'm not a telephone guy, but my gut is telling me that what is going on is something like a call forwarding type situation - ring once at the receptionist's desk, then roll things...

I'll go in over the weekend so I can screw with their system without disrupting them and see what I can find. Yes, this system appears to have been installed around 1983. I'll let you know what I find. Bob

In the prior office the receptionist was in an office well away from the other offices. I'm not confident she would have heard other phones ring at anywhere close to the same audio level as she would hear her own. Beyond that, especially after reading the System Manual and trying to wade...

No Bueno! Tried the command, above, and didn't see any failure/complaints from the command (receptionist's) station when entered. However, testing still resulted in the same behavior. I know the plan is to replace the system at some point in the relatively near future. Problem is having...

I'll give this a try shortly and see how it goes. Keeping fingers crossed... I'm assuming I would need to do this for each of the incoming lines.

Here's the deal: My company isn't a telephone company - at all. We're bench techs, field service, etc., in the electronics, computer, networking, security/surveillance and two-way radio fields. We're in a geographically isolated area of the US and so, occasionally, I get asked to do things...