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Thanks so much, AvayaTier3 for looking at this I really appreciate your response.

Hello Experts, We keep getting the attached alarms https://files.engineering.com/getfile.aspx?folder=fffb404c-c3ba-4d72-83f4-53bbd9a32f39&file=1.xlsx Operating system: Linux 2.6.18-128.AV14xen i686 i686 Built: Sep 24 00:54 2010 Contains: 00.1.510.1 CM...

Hello Experts Does anybody know how to enable the option work code in Avaya Onex client that option is greyed out https://files.engineering.com/getfile.aspx?folder=45e74e46-820a-49f5-bb48-bc4b042dbedd&file=workcode.PNG even know we have set the work codes already...

Hello Experts, CMS R17 This client is asking to build a custom report that can give us the exact details of the abandon calls Does anyone know if there is any other option besides the call report record? thanks in advanced

Thanks so much europe2 I'll go ahead and look into these calculations so i can have a better understanding of how I can modify these reports thanks again

Thanks, so much Stinney I really appreciate your assistance based on your notes, whenever we don't see a metric for a call those metrics are going to roll over into the next interval, meaning that the cal was received on one interval but was answered on the next interval right. if it not to...

https://files.engineering.com/getfile.aspx?folder=b8c674af-2349-490c-9c3f-6c11ef6eeaf6&file=maxdelay1.PNG

Hello Experts, We are trying to understand two concepts on our reports CMS SUpervisor web R17 https://files.engineering.com/getfile.aspx?folder=cd68b48b-8961-4798-8a95-5dd39f519c3e&file=maxdelay.PNG 1: Max delay : Based on our report times 5:30 to 6:00Am /1:30 to 2:00pm the max delay is 42...

thanks so much the idea was to exclude abandon calls less than 10-15 seconds. cause we are seeing that the avg aban timer for many of the calls is less than 10 seconds affecting our % within service metric...

Thanks, darling for your inputs We are using the % within service to monitor our agents an make sure that they stay within the metric set 80 40, but these abandoned calls keep affecting our service level metric. so you are saying, that there isn't a way to tell the system to just disregard or...

Hello Experts We are new on Avaya CMS and we have an issue with our %withing service level being affected by the abandoned calls %, how can we avoid that? CMS SUpervisor web R17 see below example We had two abandoned calls...

that is correct. thanks, we are already using a 4 digits PW for the agent login.

Thanks, we already have running Avaya one-x Communicator 6.2.6 with no issues but, it looks like the One-x client use a different port range.

yeah I'm not sure about MTU, I thought that this was pointing more like a port issue but, the documentation is not really clear about all the ports need it. that is correct we are using this as a soft client

Hello Team, Avaya onex Agent 2.5.6 to Avaya CM Users are not able to login over VPN only locally can anybody confirm if this is the only ports that we need to open Port 443 for 1XA to Communicate with one-X Agent Central Management Port 5222 for XMPP to Avaya Presence Server Port 1719 UDP/H323...