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Unfortunately, I do not have an active Avaya CM to test the following scenario on. I have a ddc (Direct Department Calling) hunt group with 3 users Alice, Bob and Carol (in that order). When Alice goes home at the end of the day she either: 1) Forwards all her calls to VM 2) Forwards all her...

Snowman: If a user logs in with the dummy user credentials, how will the outgoing calls be routed? Sizbut: Could you send me a configuration file like this, I am not sure how to create this scenario? Thanks to you both for great answers

I inherited an IP Office PBX that has several users that are defined with extensions that do not appear in the extension leaf in the manager GUI. Are these physical devices? How can I find them? Can these users make/receive calls? Thanks in advance

I have a user that holds 2 positions in the company. Is it possible to give him 2 separate phone numbers such that they can 1) Receive calls on both lines (and see which line that is being called before they answer the phone) 2) Define which line is to be used before making an outgoing call. As...

I am working with a new Avaya CM that has multiple stations, vectors and agents all of which I can see when I run the relevant list commands, however when I run the "list hunt-group" command I get the response "hunt-group" is an invalid entry, likewise when I run the "list pickup group"...

Thanks for your response When I run this command, I see an explanation on how to run the command, however I would like to understand how to read the contents of the file without loading it back into the Pbx.

Is it possible to convert an Avaya CM sln backup file into a human readable format, if not is there any documentation of the data inside such a file? Thanks in advance

Given the partial vectors that I included below and taking into account that vector 7 has no return command, is there any scenario where vector 6 will get to step 4? Thanks, Simon Vector 6: 1: wait-time 0 secs hearing silence 2: announcement 1900 3: goto vector 7 @step 1 if unconditionally 4...

I have a simple vector that just plays an announcement. Until now, I have successfully used the announcement command followed by the extension of the announcement I want to play, like this "announcement 6000". For reasons beyond the scope of this post, it would be useful to me to use a vector...

When retrieving station configuration using the OSSI interface I notice that there are 6 option fields for each button starting with ID 801f0200. 1) Is there a document that defines the IDs of each of the OSSI fields? I have used the OSSIM interface to extract the metadata about the fields but...

I am trying to understand the various forwarding options. Whereas it seams clear that EFD forwards external calls when there is no answer to the given DN and FD does the same just for internal calls and there is a similar relationship between EHNT and HUNT (just for busy), I am not clear as to...

I am looking to create a simultaneous hunt group, such that when its extension is dialed (both internally and externally) all the terminals in the group will ring simultaneously. This can be created with the MCR as you suggest. I do not want their to be a physical phone that is associated with...

I read somewhere that the suggested method to create a simultaneous hunt group in a CS1K is to create a virtual/phantom station with the DN of the required hunt group then to and MCR keys to each of the actual terminals that should be rung simultaneously. If I understood correctly in this case...

Thanks, that is really helpful. Is there a way to configure this such that 77 0 0 1 can both receive and make calls on extension 1521 but only receive calls on line 1520?

I do not currently have a working system, however I am trying to analyze the extracted configuration of an old system. I have the following setup where station 77 0 0 1 will also receive all the incoming calls to station 77 0 0 0 on extension 1520. What I would like to understand is whether it...

What is the quickest way to discover the Voicemail DN in a CS1K

Hi, I was wondering if anyone could explain what the difference is in the PRT output for the DNB and TNB data blocks. Looking at the 2 examples below, I can only see the following differences: 1) Device type (TNB - I2004; DNB - SL1) which I presume is a configuration error. 2) There is an extra...

Could you give a scenario where the FDIS key is used?

I see a lot of TNs in my system with the parameter "LDN NO". What does this mean? Thanks, Simon

Hi, I am relatively new to CS1000 so I apologize in advance if I am using the wrong terminology. I would like to know if CS1000 has the Boss - Admin/Secretary/PA feature. Just for clarification I would expect the following: 1) Admin has a button on their phone that monitors to call status of...