@goombawaho
I don't find any user with name of "SystemInfo" as you mentioned in your 2nd last reply "Thanks for the SystemInfo comment - it never crossed my mind, but I will store it for later use." where it is?
I haven't face such problem. But when I come across with any new kind of problem I use to visit hpsupprtusa. They provide best solution. You can try there services for hp printer support.
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