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Thank you for clarifying. We can always go back to the classic install plan.

Seems like you are sure it is the BCM 450 codec, before you focus on the codec, have you verified 1. No internal cabling issues (from handset cord to the patch panel) 2. The external phone lines from the Telco are tested clean by the carrier, particularly with PRI lines.

Looks like we have the capability to do the HotDesk feature. We have enough seats for IP Sets, Feature code is already listed at *999. I just have to read up on how to deploy Hot Desk on the physical phone, a T7316E and the system itself. Can someone please provide a general outline how...

1. Check that you can reach both BCM from opposite locations thru the VPN tunnel. Ping the BCM400 IP from the branch and BCM50 from the main store. 2. Check that the local time from each BCM is correct. If steps 1 and 2 are good, do step 3 below. 3. From the BCM50 Auto-attendant...

Thank you for the response. I think I should be able to object now with better understanding of what steps need to happen before this becomes a reality. Looks like we are better off going the conventional way, one user, one phone, one desk since we need to have a working DN to start with...

Due to lack of desk space, idea was suggested to have shared desk between 2 staffers sharing the same physical handset but have 2 different DN's. I am skeptical of this idea but I know it can be done using Answer DN approach. If we are to try to implement, How bad of an idea is this...