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Hello, Currently on release ip office release 9.1 and need to add power user licenses. The only way we can do that is if we upgrade to R11. The current phones are 5621sw's, I know they aren't supported in the R11 release, but will they still work. The mission critical phones would be replaced...

Yeah should of been clearer on that. The sip trunk comes off the IPO switch into an adtran device and then into the pri port on the avaya. I've changed all the passwords and have rebooted but still not sure what's going on. The unit itself doesn't have internet access. Below is what I see when a...

It appears they are dialing from the inside. It's a trunk that comes in from the IPO and is converted to a PRI in the avaya. In the sys monitor it shows as the number being dialed but then it gets shut down. I'm trying to figure out what is doing the dialing so I can shut it down. I'll look at...

Hello, We were alerted from the phone company that we had calls trying to dial random countries so they blocked it. In the system status I am seeing errors for the following line had no incoming call route for the call and then a random DDI, the current one has 18 digits. The phone company says...

So turns out there is a check box in manager that is labeled inhibit off-switch forward/transfer. Unchecking that did the trick.

Remove it from the manager? I don't have them set at an scn, just as a h450. All of our other locations don't have this issue, its only here. This is the newest one out of the bunch and currently the only ip 500v2. The rest are ip 500 or ip 406.

Here's some of the monitor stuff from a call I just made to the prompter before getting booted 16:54:26 13568491mS H323Evt: Recv: RegistrationRequest 10.45.20.46; Extn(6002), time since last RRQ-KA 55004, Endpoints registered: 5; Endpoints in registration: 0 16:54:27 13569651mS...

Just restarted it. We have it set as a transfer action and have the 4 digit extension in there. If I dial 0 it rings the local hunt group like I want. And if I put in the 4 digit extension of one of the phones located here it will ring. It's when I try to transfer to another system. If I dial...

We have a mpls pri at each location and we run the internal traffic over the mpls. All the phone systems are aware of each other as we have an h450 setup for each location in all the systems.

Hello All, Ok here's the issue I am having. Put in a IP Office 500v2 at one of our locations. Originally didn't have the voice networking license so I wasn't able to make calls between sites. Got that installed and now I can call each office internally with no issues using the 4 digit...

Turns out there was no scn licensing on the system [banghead] Thanks for all the help!!!

Hey Everyone. I have a new IP 500v2 system that I am trying to test internal calling on. It is not connected to the pri as we have it at a location that doesn't have one. It is going to be deployed to an office with one. I was trying to make sure internal dialing was going to work. We use our...