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  1. Adan San Gil

    Abandoned Call List maintain lost call until?

    thanks for your answer! Do you have used the callback request or callback from abandon list under Examples/Task flow Examples? And how is it works? If there is not any agent logged, the call is returned when an agent is logged the next day. Thanks again!!
  2. Adan San Gil

    Abandoned Call List maintain lost call until?

    I think you have reason. The doc says that 24 hours is the maximum time to set, but it means keep the last call in list for 24 hours or every 24 hours is deleting the lists?
  3. Adan San Gil

    Abandoned Call List maintain lost call until?

    Helo! In Abandoned Call list, in telephony view, the client wants lost calls remains until he can return them or caller can recontact. However, the calls disappear from the list eventually. Anyone knows if this is normal or if it is a weird thing? (Maybe is erased every time shift plan change...

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