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@merlinman I will try but I think I need to make an adapter (355AM) DB9-RJ45 so I can connect to the Admin port.

Yes, it does have something to with the other extensions set up as a night service group for the main console. I am unsure whether the changes I made supersede this function by default or if there is a way around it so the night service group function can be restored.

I found out the problem with the fast busy signal...I used 9*+number for the forwarding number. Taking out the '*' fixed the issue. Now I have one last thing to address. Prior to this, with night coverage on, a few other extensions would ring for outside calls coming in. Now only the operator...

I seem to be a step closer to setting up RCF. In my latest configuration the call begins to forward after six rings. Calling in from my mobile phone at the operator's console I see the line flashing for the original call then, after six rings, I see a second line flash to begin the forwarding...

@TouchToneTommy...thanks for the suggestion. On a different note I am now considering Remote Call Forwarding to an outside line that has voice mail. I have been able to configure it for my extension so that if my extension is dialed the call forwards to my cell phone after X rings. I want to...

@Telecomboy...thanks for the information. Sounds like no visual indication unless additional hardware is added. This is part of a company reorganization and relocation so I might consider switching to newer technology. Dean

We have a Merlin Legend R6.1 and are considering utilizing voicemail via our local carrier (Frontier, née Verizon). Frontier has indicated that if we employ this feature through them then we can have a common voice mailbox for receiving messages when we are unable to answer the phone...