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We got some support from an external party and they fixed this by deleting all the files in that folder. After that we are still seeing the occasional file being generated in the folder, but they're only about 400-500 KB in size, and they do not seem to be accumulating. Looks like they're...

We have IP Office 500 V2 11.1 with Voicemail Pro. A couple days ago we started getting alarm emails with the message "UC Module disk usage exceeds 90% of capacity: slot 3". Those alarms are now cleared, we have total space of 18.4 GB and 2.2 GB free space. But I noticed that the...

Here's a picture of our current PRI settings in case it's of use to someone in a similar situation.

Telco tech support ultimately had us uncheck "Send original calling party for forwarded and twinning calls" in PRI settings, while leaving "Send Redirecting Number" checked. Previously they were both checked. Three-digit extension no longer shows on caller ID for forwarded and mobile twinning...

Hi Pepp77. I enabled it and calls sent out via mobile twinning now show our 10-digit phone number for caller ID, which is what we want. Thanks! However, we are still left with the caller ID issue when lines are forwarded. If anyone has any ideas, please let me know. We are still waiting to hear...

Thanks, TouchToneTommy, for that clear explanation. I tried adding S[our 10-digit number] to all codes except the 911 ones and saved config, however this did not seem to affect the outbound caller ID displayed for calls to extensions with forwarding or mobile twinning enabled. Caller ID on cell...

Thank you, rdoubrava and janni78. So my understanding is that in the Telephone Number field, I would need to add an "s" and the number we would like displayed, hopefully that is correct? What I don't get, though, is that when we make an outbound call that doesn't involve forwarding/twinning, our...

Here's how we've got it set currently.

Sorry for being a bit clueless, but I think... not SIP? In System Status my line type shows "T1PRI".

Avaya IP Office 500 V2, 9.0.12.0 build 1006. If internal user A calls internal user B and user B has forward unconditional to a cell phone turned on, or mobile twinning enabled, the caller ID on user B's cell phone shows the 3-digit internal extension number of caller A. Which is arguably...

Thanks amriddle01 and budbyrd for your replies. Per your suggestion, I tried calling in from a landline and the volume of the hold music/message was dramatically improved, although still a bit low. (Only had a chance to test MOH during hunt group queue so not sure if there is still a volume...

Hi there. We have IP Office 500 v2 9.0.5.0 with an external music on hold source. When I dial *34, MOH is loud and clear. When I call in from outside and put the call on hold, MOH volume is much lower than *34, but you can still hear it somewhat. When I call in from outside and am in queue for a...