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Hello again Any steps that you could advise ? Thanks

Dear parnum Thank you so much for your help, Here is my cadap CXP1010125/4/TSWSP06/RD7 Actually currently solidus eCare is handling a few type of call through ACD. And I also I have 8 operator handling another group of call. I check my lidap and I do have 8 ACD license available 0 in use...

Hi himdp I don't think any of them are slacking , probably is not an easy question. But there will always hope that someone kind will always be out there to give a good advise. Cheers

Sigh... wonder where see all the support around here .

Dear All , currently we have eCare with a group 70540 handling another group of call. i've try to create another ACD Group 44000 with member 44101 to 44103 but i keep getting ADN or ODN not set ? any advise ? thanks in advance. currently below is the group hunt print out:- <GHDAP...

Dear All, Anyone know if Mx-one can create ACD group without using any 3rd parties application such as solidus eCare ? currently i do have 8 available ACD licenses, But not sure where i should start to do the Programming. Do i create a Data Extension ? and is it possible to create an ACD with...

Dear Santa No not yet , I'm waiting for the details and system got into some issue on digita console and now we checking the allop and see what is the cause and I will get back to you. Thank you and sincerely appreciate your assistant Cheers and have a great weekend and I will post the...

Dear All, I would like to Get incoming Caller number shown on my Digital Telephone Sets , i've check with my local telco and they have already activated the Caller ID features. I've read through the thread and i couldn't find any information on This , not sure where to start and i hope to get...

Dear Santa fcpli Once again thanks for your respond. I shall post the other sample from the 3rd party reporting software call oaksi. At the mean time let me get back to my maintenance computer and send you my system version as well. Thank you and have a great day Best regards Jt

Dear fcpli Thanks for your respond Merry Xmas to you too. Do you think Uncle santa would ask you to be so kind and pass me a proper form format as a birthday present ? I had a dream that a kind gentleman gave me a perfect form and may god bless him with good health and great wealth. Best...

Dear fcpli Sincerely appreciate your respond. kindly refer below on my form format and advise:- Thanks in advance , OUTPUT FORMAT DATA FORM DATA 1 2 3 4 5 6 7 8 9 10 1 3M 4P 1M 5K 1M 2I 1M 3A 3C 1M...

Dear fcpli, Noted and Thanks for the advise, i shall wait for your description. Thank you and have a great day. cheers

Dear fcpli Thanks for your respond , I manage to change the form 2 to form 5, But seems like i'm not getting what i want, Would you be able to advise ? this is my current SMDR output Data 011216 013102 00010 NJ 77010 75008 75...

Dear All, Anyone know how to configure my SMDR output to capture incoming Call ? 06:15:08 11290615 00114 NI 70503 005001005 00 71952 06:06:09 11290606 00005 NJ 71174 71955...

Sorry typo Loving user lol , well I mean is there anyway to edit or remove the current smdr 2 login from winfiol ? I get connected but login error If I use other authentication, the smdr for internal and external does not run at winfiol 2nd # channel Purpose of 2nd channel is use for cil...

Hi again Would like to know how to change the smdr loving user and password ? When I'm connected I try to type in msi see Pe: help it prompt error Is here anyway to reset it?? Thanks in advance

Hi I manage to get smdr-02 in service but i couldn't get the cil print Ou from winfiol terminal 3 . It become out of service again after a while. I'm wondering how the previous engineer program the smdr02. And for your info the customer technical team that already resign removed and shut down...

Dear inlsp below are the alarm that i get everytime END <allop; ALARM LOG IDENTITY: EMPIRE-HOTEL VERSION: CXP1010125/4/TSWSP06/R7D DATE: 22NOV16 TIME: 00:59:47 CLASS: 3 278 CIL DATA LOST FOR ONE OR MORE OUTPUT UNITS DATE TIME ALP NOIF UNIT EQU INF1 22NOV16...

Hi, Thanks for your kind reply, i've try the command to end but below are the error <IOEQE:IODEV=SMDR-2; NOT ACCEPTED IODEV ASSIGNED TO USER do i have to remove the assigned user ? <CLDFP; FILE ADMINISTRATION DATA FILE STATE SMDR02 ACT IODEV/PATH...

Dear inlsp05 Sincerely appreciate your respond. Base on my print out , do you think I can remove the current smdr02 output from v23 to ethernet as i have extra license to the system. Will it affect the smdr01 output to hotel call billing system ? Thanks in advance