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- Users: NewbieCarol4
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Event Identifiers
we are currently running CM7 and CMS R18. I'm looking for the Event Identifiers for the following Agent States: ACD In ACD Out ACW In ACW Out Aux In DACD In DACW Out OutACDHold Pure AUX Out Thanks in advance!! Carol- NewbieCarol4
- Thread
- Replies: 2
- Forum: Avaya: CM/Aura (Definity)
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Unified Messaging 2013
Currently we are have a CM 6.3 PBX. We are using UM 2013 for our voicemail. UM allows you to create a "dial-by-name" option in which the caller can select. After selecting a person UM gives the caller the option to be put through to the person they selected or leave a voicemail instead. If...- NewbieCarol4
- Thread
- Replies: 1
- Forum: Avaya: CM/Aura (Definity)
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One-X Agent 2.54 issue
I have one remote csr working from home using One-X Agent 2.54 and using her cell phone for the voice path. This is a part time set up meaning she still comes into the building and works part of the time here and partly from home. She absolutely loves it with the exception of two things. I...- NewbieCarol4
- Thread
- Replies: 1
- Forum: Avaya: CM/Aura (Definity)
