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You need to upgrade to v8 MPR Firmware and v8 Card Firmware. Your DHLC is already v8, but your DLC16 is not. Do they make v8 firmware for TDA? You may need to update to TDE. Not sure if the TDE v8 firmware will install on TDA.

If you IRNA the call to 500, and there is no mailbox for that extension/group, then the caller will hear CS1. I don't believe you can ever change this behaviour - CS1 is the "well, there's nothing else to play" decision. So if you want a call to go to an extension/group, and then fail-over to a...

So what do you want to happen to the caller? Most want to go to a voicemail. If so, set up FWD Busy/NA to the voicemail unit, or set up IRNA to the voicemail unit. Further details depends on what voicemail you're using (if any). If you're not using a voicemail, and you just want to ring the...

Are you using the message light on the top of the phone (thus using group mailbox in the NS), or are you using a MSG-Wait DSS button?

Train your Google-fu :) Search for "modular patch panel" and you'll find bunches.

Try setting Break mode from 0730-0830, Day mode from 0830-1600, Lunch mode from 1600-1800, and Night mode 1800-2359 and 0000-0730. Then you can use the Day/Break/Lunch/Night mode redirects in the DID/DIL section to redirect the calls to the appropriate destination. (Caveat: I can't remember if...

What are your CO lines? SIP, PRI, POTS? If SIP/PRI, you need to reirect the DID in the DID section, under the appropriate DID listing. If POTS, you'll need to direct the line at the DIL section. Redirect to 601. Put both members in ICD601, with Ring:Immediate. Make sure both phones have their...

Access can do it, but I have to ask .. why? SQL is a back-end database program. Access is also a back-end database program, albeit not as powerful, and it does come with a loose "front-end" package. But to use a back-end program (Access) in order to access another back-end program (SQL) seems...

Having .1 and .2 as two gateways on the same network is fine. It just means there are two 'gates' to the outside world. No big deal. Most static-IP and DHCP equipment will continue to point to .1 to get out, and only the equipment told to use .2 as the gateway will do so. What is not fine, is...