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  1. bellarix

    mailbox night

    snowman50 unfortunately this did not solve the problem, to be honest I am beginning to think it maybe a technical issue
  2. bellarix

    mailbox night

    hey I have found that and there was not a time set on the night mode only agents not logged in so feeling hopeful this will do the trick snowman50 will confirm if this works Monday.
  3. bellarix

    mailbox night

    thanks for the feedback, curlycord the overflow is set to the mailbox and the service mode is set to the correct times, this works fine providing all agents are logged out, before it would kick in regardless of agents being logged in still but an agent logged in now seems to override the...
  4. bellarix

    mailbox night

    Hi I have a bcm where I have several skillsets attributed, the answer service is not activating (night mode) if agents are still logged in, the night mode only activates providing all agents have logged themselves out which is to be fait quite easy to forget, thus leaving the customer waiting in...

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