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Thanks guys, This is great food for thought. I will have to play with this and see if I can get something to work. I will keep you posted.

Thanks for your replies. StanleySteamer- We are using TGAR/TARG and I thought about using a SSC and we use that alot, but the number still shows up when you use it. The 2nd pair of the TN is where we are getting the contact closure, and it works like a charm to open the gate...

I have configured our main gate at our location to be opened through a contact closure on a trunk TN by dialing a certain access code, let's call it 9999. I would like to put this code on certain user's phones, but I do not want them to know what the code actually is. I want them to just be able...

the FW version is 0626C8Q and the HWID is 18-FC8399480A30-6626

The issue is that when there is an active call, at times, the soft transfer button is not one of the options. I have seen it with my own eyes and know it happens, and I am trying to duplicate it, but as of yet, I haven't been successful. I'm suspecting that it may have to do with the way the...

Hi I have a number of Avaya 1165 VOIP set users that the soft transfer button disappears and they are not able to transfer the call. Does anyone know why this happens and is there a solution? Can it be a firmware issue? Thanks in advance!