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That's great !! I will be onto the customer in the morning to get this going. Many thanks

Hi CalgaryJeff, Many thanks for the reply - much appreciated.... I'm not familiar with the "Username" qualifier. Can you post an example of the user shortcode that needs to be entered against their profile entry ? Or, did you mean an entry in the ARS shortcode table ? Thanks again. Regards.

Hi Guys, I can't believe so much time has passed since I last talked with you all... Happy New Year ! I presented the module callflow to the customer & have now, finally, had them implement it. All appeared well, but an interesting side effect has now been raised by them. On the users that have...

Hi Okkie26, it always amazes me that i forget other functions (ie GoTo) when I'm, concentrating on something else - Tempus Fugit ! Thanks for the sanity check ;-)

As per TouchToneTommy's original suggestion & backed up by Okkie26 & derfloh, I've started on making up the variable routing module. As has been said, not the most elegant solution - but it will, at least, work !! The screen is starting to look 'Transfer' crowded already ;-) Thanks to all

Okkie26 - many thanks for taking the time out to look into this for me - really appreciated... Also, thanks to everyone else that has chipped in to find a solution to this little thorny issue ! I can't construct an elegant solution & will revert to the customer with our combined thoughts on how...

Hi Okkie26, tried that - but the inbound DDI isn't the target of the extension number I want to transfer it to (ie not 1:1) so the last three digits are not their extension number. I had hope that the $TARGET variable would containing the value of the shortcode I had entered in the destination...

Update on progress (or lack of !): Using the above process, I have checked the logs & it has thrown this up : Exception has occurred in IVRNodeplayer:: PerformActionString (.\ivrnode.cpp[5680]) Anyone know how to fix this ? Many thanks

Hi Janni78, I did as you suggested and created the following : Had an ICR that pointed to a shortcode 95XXX (3 digit extensions used by customer). Created the shortcode 95201 with VM Collect and telephone number "Welcome" Created Welcome module on VMPro, added the Generic - String Manipulation...

Thanks Janni78 - I'll look into this method to get me around the release version versus $TAG issue, as an interim solution for them.

Thanks TouchToneTommy for your insights. They've >100 staff at the main location with ~125 DDI - ~70 at the second location with 100 DDI. I could always run a load of indivual VM modules (see my previous post to Okkie26) about versions etc Thank you for your help regards,

Okkie26 - you're a star !! I've bashed my head against this for a while - but couldn't find what version is was available in. Sadly, the customer is staying on R9.0.12 for now, because they make substantial use of Phone Manager Pro...they've looked at One-X and don't like it - go figure ;-)...

Thanks for the replies you guys - much appreciated. My apologies for not giving the full info. In response: critchey - R9.0.12.0 build 1006 & the VM Pro version matches Okkie26 - I had entered the final extension in the Tag field in the ICR tab TouchToneTommy - sadly, not a 1:1 correlation...

I have found an old reference to using this 'feature', but haven't had any luck getting it to work. The customer I have is requesting that all DDI are played the same corporate message, before transferring to the extension destination associated with the DDI. I have sent the DDI to a VM module &...

thanks for the help and info - much appreciated... My first time at using this forum, certainly not the last ! Thanks again Geoff

thanks for that - the reason for posting is that our Avaya disti wasn't able to tell us, but was intimating that the older 1616 handset had 24 programmable buttons, making the BM32 #1 start at 25 !

Hi, has anyone installed one of these combinations recently? If so, could you let me know what button number on the user button programming tab equates to button #1 on the BM32 module, once it's connected to the handset and registered ? thanks