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Hi robertjo24, Well, actually the gizmo was very small and didn't have a entry pad or screen like what you mentioned, although that looks interesting too. Never come across anyone that had one of those. What I saw looked at a distance like a loop back tester. Maybe the tech inserted that into...

Anyone know how to obtain one of these devices? AT&T field engineer arrived onsite to troubleshoot an AT&T ADI router. First thing he tested was the GI 0/0/1 LAN port by plugging in a very small testing device that showed him immediately that the port was down? My first thought was, wow I...

Thanks to everyone who helped with this thread. Issue was discovered where a switch port mode was not saved in the running config on the switch and it reverted back to access instead of trunk after a power failure. Once that was corrected the routing returned to normal.

try to ping from the 10.64.16.5 IPO to the 10.64.16.1 gateway device \to a machine on the data vlan and see if you get any response, if this fails... My IP Office Manager will not launch - cannot find the IPO in the discovery? try to ping from the 10.64.16.1 gateway device to a machine on the...

That is correct. The IP Office IP is 10.64 16.5 and the Avaya application server (One X Portal) is 10.64.16.6 Neither of these now respond to PING requests from the 10.64.32.0 network. The phones register, thankfully.

Our gateway for data vlan has a named interface in the configuration - interface GigabitEthernet0/0.5 encapsulation dot1Q 5 ip address 10.64.16.1 255.255.255.0

I can ping the GW (10.64.16.1) from my workstation but I am curious now what interface that is actually. I see it named on my switch - ip dhcp pool Voice network 10.64.16.0 255.255.255.0 dns-server 10.64.32.15 10.1.1.250 default-router 10.64.16.1 option 242 ascii...

Looking for any suggestions to help troubleshoot a routing issue- After a power loss this weekend, our workstations on the data VLAN (10.64.32.0/24) cannot PING or connect to the IP Office Manager which is on a 10.64.16.024 network. Vendor is unable to assist us today. I am looking at any...

Well, I looked at the ICR and for some reason the DESTINATION did not have the extension in the drop-down that it once had. I am sure these values do not just drop out on their own. Could be an oversite by a system co-manager. I have put the correct extension back and calls now route to the...

Thank you for the responses. I have IPO Manager up now to see how to correct this.

Hopefully I captured what is needed to trace the source of the "BUSY" answer below. I am new to the monitor tool and IPO as well. 14:29:22 105204686mS PRN: Q931Trunk: Found QBChannel to match 0.2 --> 1.3 14:29:22 105204686mS CMCallEvt: 0000000000000000 0.7569.0 -1 BaseEP: NEW CMEndpoint...

Thanks janni78 I have that running but since I am new to this IPO I am trying to figure out how to troubleshoot with this tool.

Inbound calls to direct DID number from PRI handoff answers with Busy Signal. DND is not enabled nor is forwarding. User has voicemail Pro set up Internal calls to extension connect without busy tone. This extension was working properly up until yesterday evening.

Yes, IPO config and merge steps are now documented.

Thank you for the pointers Snowman50!

Uh Oh, when we updated the user name in IP Office Manager we chose Immediate and that caused all of the phones to re-register.

Is this even a question or just a post about what you did to solve the issue? Sorry, I failed to add to my original post that the recommended service stop/start did not resolve the issue. Are you sure that one-x still shows the users when logged in as admin? Hmmm, the name that appears for the...

Both of these instances are for new users actually. One for a new hire who is being asssigned the extension of the person they are replacing in their job position and the other is for a user who came back from vacation after the new phone system was set up. We know the names and passwords are...

We have recently migrated to an IP Office system and recently we have had to Stop and Start the One X Portal services through the Application Web Server Control to correct the issue where a user receives this message when they attempt to logon to the One X Portal for IP Office web browser...