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We recently join our parent company's VoIP setup. Im in charge of removing our old Nortel system. I was thinking about trying to sell off the system as a whole but was wondering if there is anything I should do first to remove our configs. Is there an easy way to factory reset the system? Below...

I doubt there was a vendor that installed this system. I found kinda what I was looking for in the NRU software. As for the address book, I was just talking about making one in something like excel, and hoping as people move/leave the sheet gets updated at the same time the phone system does.

I have a MICS system with 7.1 software. I dont have too much experience with phone systems but because I'm IT they gave me the role of figuring this system out. The person that set the system up is long gone. They have added quite a few new people and I have been given the task to try and see...

Dang :/ thanks for the reply jsaad!

as a side question... is it possible to run a usage report? Im looking to find unused lines (there are many that are plugged in but never used. Like say, can I run a report to that would show each line's amount of use over the last 30-60 days?

Looks like my issue was a Windows 7 thing :/ My XP virtual machine setup to have full access to my USB to Serial adapter was able to connect right out of the gate! Thanks Currlycord for all the help! I really appreciate it!

I dug out an old desktop and was able to get XP loaded on it. It didnt connect at first, but after the reset I was actually able to get the Browser to work! Having a desktop sitting around running XP just for NRU is not going to fly around here. Im trying to set up an XP virtual machine and see...

I left out the fact that I was using a USB to Serial because I know many people dont trust them, but they have never steered me wrong and I have been able to use the same adapter to connect/manage Cisco switches and other RS232 devices. Ill see what I can dig up about another laptop/computer...

I verified that the cable I'm using has pin 2,3 and 5 straight though. Thats all it needs right? Attached a screenshot of my COM port settings, both in Windows and for NRU and I verified that 'Local baud' is set to 9600 via RAD Admin on a station. Am I missing something? Also, this is the...

Im pretty sure its the right cable. I forgot my multimeter to set for sure. But it was on a hook next to the RAD (I assume from the original person that put it in). No error messages, and yes I set it to direct connection and its using the default password (I assume its the same password used to...

I am trying to connect my FastRAD to my PC to use the NRU tools. I can access F9** and it sees that RAD. I connected the RAD to my PC via serial but when I tell it to connect it says 'RAD did not respond'. I have checked the COM port settings a ton of times. I tried changing between 9600 and...