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We have this set to AUX at the system level. Is there a way to set work mode on login to AUX but with a specific reason code? I assume the "default reason code" is currently what's being used. We are testing out using reason codes, and want to get rid of the default AUX button on the phones. The...

Is there a command to view the status of night service in a hunt group - if its active or not?

Thanks! We are upgrading Nfocus soon.

Thanks! I checked and this is how everything is set: SSH Server (SCP/SFTP 22) Enable SAT over SSH (5022) Enable High Priority SSH (2222) Disable All the connection types are set to Minimum TLS 1.0 Avaya Services Access via ASG: Enable

I am trying to reconnect Nfocus to CM after upgrading CM from 5.2 to 8.0. Everything was working fine before the upgrade. Nfocus was using the IP of the CM server and ports 5022 and 5023 to connect. I can find Dev Connect PDF's on Nfocus PLUS, which works in combination with CMS, but we are...

We have several G250 Media Gateways at our remote branches. The Media Gateways have 3-4 incoming analog lines that are part of a trunk group. We have programmed the trunk group destination to be a Hunt Group extension. There are no members in the Hunt Group, so calls immediately go the coverage...

Thanks! I did end up finding this post, which led me to the setting I need to change under "display system-parameters customer-options", page 6, "Multiple Call Handling (Forced)". I just don't know if there are any negative consequences to setting it as 'Y'...

We are currently using this on a couple of other skills. The only option I see, outside of 'none', is 'on-request'. From the way this setting behaves within other skills, the call is delivered to the agent in a manual fashion. I was looking for a way to deliver a second call to the agent...

I know you can setup a skill so that an agent can answer a call in queue when they are currently on another call, but is it possible to deliver a second call to an agent automatically? Example: all agents are on an ACD call, call comes in and instead of waiting in a queue the call is delivered...

Is there a way to accomplish what I'm needing, not being on 6.3? We are on 5.2 with plans to upgrade in the next 6-9 months. Could you do this with a two terminating extension groups? Thanks, Neil

We have a hunt group the exists to go to cover. Point1 of cover path is a coverage answer group, Point2 is voicemail. I want to setup the cover path to point to CAG 1 then to CAG 2 and then to voicemail. CAG 2 contains stations that are in CAG 1. Basically, we need to add a 4th station to the...