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Trying to change Service type
Delete all entries in incoming call mapping table, change trunk to cbc than re-add those. change inc-call-handling-trmt trunk-group xx- Vadimus
- Post #4
- Forum: Avaya: CM/Aura (Definity)
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Different queueing priority depending on a routing point
No converse-on. Same IVR. What i'm looking for: phone #1 -> inc vdn 1000 -> root of ivr vdn 6000 -> several choices -> destination queue with priority m phone #2 -> inc vdn 2000 -> root of ivr vdn 6000 -> several choices -> destination queue with priority l Sample vec we have: change vector...- Vadimus
- Post #5
- Forum: Avaya: CM/Aura (Definity)
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Different queueing priority depending on a routing point
>If it's coming in from different phone numbers, are they routing to different VDNs initially? Yes >How do the calls route to the IVR, transfer to VDN, queue to skill, converse-on? VDN->vec >How do the calls route out of the IVR to the right skill based on the user's input? Through several...- Vadimus
- Post #3
- Forum: Avaya: CM/Aura (Definity)
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Different queueing priority depending on a routing point
I need to adjust queue-to skill x pri according from the routing point the call gets to that queue through. For example - incoming call to phone number #1 gets into IVR, once the caller selects the proper queue the call is queued with priority m. When the call is made to phone number #2...- Vadimus
- Thread
- Replies: 6
- Forum: Avaya: CM/Aura (Definity)
