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  1. christrainer

    CMS Abandoned Call Report

    Why not just use the RONA Aux work code and you don't have to worry about creating a new report and queries and the like!!!
  2. christrainer

    Changing Agent Skill command so they dont have to log off thru ASA

    I cant remember what the command is to change and agent skills in ASA without having them have to log out and log back in. I am pretty sure it is ch agent loginid XXXX__________. I just can't remember what blank is. I have done it but can not remember to save my life!!! HELP!!!!! Yes, I know...

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