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Thanks a lot for the input bignose21, this has been very helpful. What I am trying to achieve is the following 1. It plays comfort message 1 and then waits 25 seconds then 2. It then plays comfort message 2 waits 25 seconds and continues to do this for approx. 3 mins 3. After 3 minutes it...

Good Afternoon Tek Tippers I am wondering if anyone can help me with a contact centre script call handler. See below script. This is working very well at the moment. What I am trying to achieve is the following. After X amount of minutes being played the section loop 2 comfort message, if...

Good Afternoon Everyone I have now solved this issue, as I had a RAG key enabled on the supervisors phone but no AAG key.

Hello I am just wondering if anyone can answer this query I have. We have 1140IP phones,is there anyway an agent can contact their supervisor when on a call to a customer and then have a 3rd party conversation between them. I have an asp key set on the agents phone with the spid of the...

Sorry I forgot to mention what is happening at the moment. When the caller is in the holding queue the comfort message is played and you can press 1 to leave a VM which is working. If they don't press anything then it rings but goes to the VM message and not to comfort message 2.

Basically the second thread will be the same as the first. What I'm trying to do is as follows The caller is waiting in the queue for the next available agent but they can press 1 to leave and go to voice mail. If they do not press 1 then it will keep them in the queue and loop until the next...

I have checked the dn1_cv variable and this is set to value of 0

Please could any one help with a problem I have with a call handling script. Basically the call is in a holding queue and if the caller presses 1 they get sent to VM which is what I want it to do. If the caller does not press 1 I would like them to stay in the holding queue. The issue I am...

KCFLHRC (TechnicalUser) Hi Thanks for the quick response. I just want to restrict the phone from outside calls until a code is put in. Inhouse calls will be allowed without password.

Hello World I am wondering if anyone can help me as I am kind of new to the world of phone systems. I have had a request for a phone to be placed in a warehouse and to be able to dial an outside line but it needs to be password protected before getting an outside line. If this is possible...

bignose21 (Programmer) Many Thanks bignose21 for your reply it has been a great help in trying to understand this. However if I wanted to opt out to the VM at every option rather than just in the loop section what do I need to do. This is the script that I have now and I'm not sure as to what...

Hello Please could anyone help with a script I am trying to write as I am quite new to the world of orchestration designer. I have a script at the moment which is a call handler and plays unforeseen messages if no agents are available which is working. I am trying to change this script so the...

Hello world of Avaya people. I am trying to understand Avaya orchestration designer, and I have a call handler script which is coming up with a syntax error at the end of the script saying 'An end of file has been encountered in the script in the middle of a statement'. Being quite new to this...

Many Thanks bignose21 this has been a great help.[smile]

Hello Everyone I am kind of new to the world of Avaya orchestration designer, and was wondering if anyone can help. I am trying to write a closed script where the office has closed for the day and I need it play the message of closed which I have managed to do, but then I need it to allow the...