Hello,
We have been able to type in a number sequence on the keypads of digital phones for years that would mov a digital phone from one TN to another.
We'd pick up the handset, dial a code starting with 181#### (not sure if the last part of this code is a password) and then after receiving a...
Well.. I was present there and we simulated 4 incoming calls, the first went to person A and the next 3 went to the person with an IP phone.
Racking my brain trying to figure out if I'm missing something.
This is my first time posting, please go easy on me.
I have an ACD que with 6 TN's in it. They were all 2616's but I replaced one of them with an IP phone, an 1140.
My understanding is the incoming calls should rotate through the available agents, however the IP phone is getting a higher...
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