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Thanks for that video. I followed it to the letter although some of the options specified weren't available in IE11 and it is Nortel CC6 ratehr than Avaya CC6 that I'm using. Still getting the security warning.

We are having an issue when accessing the scripting part of the CCMA web interface on IE11. The browser doesn't seem to like the ActiveX settings and is trying to install iemenu.cab . We got this working on a couple of laptops a year or so ago but for the life of me I cant remember what we did...

It sounds to me that there has been an application set up using application builder to handle out of hours. Check your SDNs in Callpilot.

I think I've found the problem. I was trying to log into a 1230 ACD set from a 1120 handset. Maybe due to the amount of keys it didn't like it. When I tried logging into that 1230 set from another 1230 it worked. fine.

Thanks for the swift reply John. Yes, both sets are registered and working normally. Am I right in trying to log in with the position ID? I should also mention, we are running release 6.0. I'm not sure if that makes any difference.

I'm having trouble getting any ACD sets to log in using virtual office if they have to work away from their usual set. VOLA and VOUA are permitted on both sets and the SCPW is set. For example: Key 0 ACD Directory Number 2000 CLID Numeric/D 0 ACD Position ID 12014 ANIE Entry 0 Key...