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Hello, Have a client that has a nortel system. the issue is that when they call certain numbers, if no one picks up, the call bounce back to the AA. Thing to mention is that this happens when they call the direct number, not the extension. Any suggestions? Thanks

Still having this issue, any help will be appreciated

tried the monitor, dont see any DSP Core X failures, but i see some errors in red: 15:33:42 148643786mS CMMap: a=5.2 b=0.0 R0 15:33:42 148643786mS CMMap: PCG::MapBChan pcp[86]b1r0 cp_b f5603a78 other_cp_b 0 type CGTypeSimple 15:33:42 148643786mS CMMap: PCG::MapBChan pcp[33]b1r0 cp_b f56565d0...

Thanks all, i am going to try the wireshark capture to get that out of the loop. any special steps to consider before capturing the packets?

It has been acting up for the past few months. Like i said im not experienced in telcom. however the things that weve been doing include, contacting our avaya seller, they say not the system. they blame the provider, the provider blames them or our network. I really do not know what to do woith...

Hi, thanks for replying. Yes this is a sip trunk. How should then approach this issue.

Hello everyone. We have a Control Unit: IP 500 V2, and been experiencing some issues. Conversations get cut for like a second, and it could happen multiple times during the call. and it only happens on whoever is outside of the system. I have disable SIP on my FW and everything seems to be ok...