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Hi Everyone, Is anyone here familiar if Avaya Experience Portal (MPP) supports SIP UPDATE? Is this something we can enable in the GUI or CLI? We're making outbound calls from the Experience Portal towards an external mobile number with forwarding enabled. Then the Terminating carrier replies...

Hi guys, My problem looks simple but I can't make it work. Right now we have several trunk groups in CM connected to our Session Managers. Now I want one of our DID to route to a specific trunk group so I can later on get the "trunk summary report/busy hour report" for that number. I can't do...

Hi guys, We've been trying to preserve the UCID which we receive during an inbound call and use the same UCID when we transfer the call to an external number. Apparently we noticed that CM creates a new UCID for the outbound leg. Did I miss anything aside from enabling this feature in "display...

If I do it on the System Manager, multiple type of calls are going to the same SBC interface. That's why I need to segregate them through the URI Group once the call arrive in the SBC. I'm getting a 403 Forbidden from the SBC. It looks like it can't recognize the URI Group. If I remove them and...

Hi guys, I was trying to use the URI group in our Avaya SBC-E so I can segregate call types which goes to the same Signaling Interface. I added the URI Group in the "Server Flows" under "End Point Flows", but it looks like it's not kicking in. I already followed the below format as stated in...

Hi guys, Sorry if this has been asked already. I did a search and can't find one existing forum. Can someone share how can I check our DMCC and TSAPI license in CM or AES? We're planning to install a call recording and the vendor is asking these information. Thanks!

Thanks! I will try that and will let you know.

We're using Avaya Aura platform, CM 6.3 The settings is set to no. So it seems the phones are getting the time somewhere. Could it be the switch or firewall? display system-parameters features Page 10 of 20 FEATURE-RELATED SYSTEM...

Hi, Sorry if there's already a thread for this topic. We are using Avaya IP phones (9608 models) on several call centers. However on one site, the phone's time is 1-2 minutes behind. As far as I know the phones get the time from the Avaya CM and shouldn't differ from the other sites. We...

Hi intigrant, Yes it's a Communication Manager. I think the problem is not on the time rendered but if the agent is late or not. Let's say the operation hours starts at 9am then the agent came at 8:59am but his phone is already showing 9:01am. It's very rude right but that's our operation's...

It's an Operation rules or policy so I can't give more explanation. But can you share where the phones are getting their time? thanks

It's necessary for the agent's timekeeping & attendance whenever they login and logout on the phones.

Hi, Sorry if there's already a thread for this topic. We are using Avaya IP phones (9608 models) on several call centers. However on one site, the phone's time is 1-2 minutes behind. As far as I know the phones get the time from the Avaya CM and shouldn't differ from the other sites. We...

All, Can you enlighten me how Avaya SBC responds to SIP OPTIONs message from the Session Manager? This is necessary for the SIP Entity Monitoring in System Manager and it looks like our SBC doesn't respond to it. Also is this just between the SM and SBC? Some says that the OPTIONS are...

It has been set to "integ-music". We will test and let you know.

Apparently it looks like the "1 DSP to stream the same music on the same loop" doesn't work on us. We already checked the announcement file and it's properly configured. But we're still using around 100 DSP's for calls in queue and playing the same music on hold (set to integ-mus). Any idea...

Thanks Kyle! You're very helpful in this forum. I think we need to do our assignment and look for a BP.

Hi guys, Just want to know if its possible to get a direct maintenance support from Avaya instead of going to a Business Partner or 3rd party vendor. Right now we're unhappy with our Avaya vendor and looking for a new one. We're thinking if it's possible to get it directly from Avaya since I...

Thanks kyle for the prompt response! Yes we have IP stations everywhere. We do have call recordings but not for all phones. Yes we allow "direct IP-IP audio connection" on all stations. If you're referring to the early media between the SBC and Media-gateway (where the DSP's are located), then...

Hi guys, I just want to know if there's any documentation that explains how DSP resource in G450's are being utilized. We're currently adding traffic to our system but our current vendor cannot give an accurate answer how many DSP's are being utilized in every call. Some says it will use 1 for...