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Yessir Norstar system here, Both of you were a great help, I'll look into the Transfer Call Back Timer. I figured it was something to this nature but as I am fairly adept at technology, just not familiar with these systems. I just needed a point in the right direction, thanks again!

Thanks for the reply! How can i word this better? Basically internal forwarded calls bounce back to the sender after a set number of rings if the respondent does not answer instead of the respondents' mailbox answering. I'm sure it's a simple fix I just do not know where I change this setting...

Hi, I am hoping for some help with the phone system at my current workplace. I attempted to enable the AA last week and all went well except we need a new recording to list the available ext. So I disabled the AA but now if a customer calls in and nobody answers they can ring the general voice...