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Thanks guys, it's good to get advice from people who haven't got an agenda! The client whose calls ring 6 times then cut off when I dial his number using the PABX tells me that he has a client who has been complaining for some time that when he dials the number he often gets the same result...

Yes, both basic rate cards are showing the same on the PABX and on the NTs and both show 4 red lights when I have successfully transferred two calls or have 4 calls on the go at the same time. No I don't have a test butt. As far as I know it is only that one client whose number when dialed...

Thank you Mitelsx2000 I'm North Shore, Auckland. I have reset the NT units and the PABX. I don't believe the problem is with any of my kit - although of course I could be wrong - but I do believe that one of the top (if not THE top) NEC technicians in this country is probably more...

Thanks OzzieGeorge. I'll do that and let you know what they say.

Yes, OzzieGeorge - NZ actually. Thank you for responding. Perhaps I can explain it better. If I dial 1 for an outside line then dial my client's number that is diverted to me on no reply, his number rings 6 times and then should hit my PABX but instead it disconnects. If I dial my client's...

I know. She's an oldie. But a goodie. Can anyone tell me why calls generated from within the PABX - dialing out from the PABX, calling the number that is programmed to divert on no reply to the PABX are disconnected by the PABX after the 6 rings instead of ringing at the PABX, while calls...