Hi,
I have deleted some Not Ready Reasons and created again with same names by changing only the code numbers. When agents try to select from their Agent desktop, they see two entries with the same name in the drop down list for each newly created codes.
Can any one help me to fix this issue...
This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
By continuing to use this site, you are consenting to our use of cookies.