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I have come across an issues where I have managers that want to logout agent who have left for the day, but have a different TN code then the agent. I have confirmed that if the reside in a different tenant, the rem Logout Ag results in a waive off instead of the standard 3 beeps. The Tenants...

We typically remove the handset from the phones when they are deployed on the desks. I could add this to the diagnostic steps and have the handset replaced on this users phone.

Very few agents are reporting this issue. I believe we have changes the phone/stations. Problem seems to migrate with agent, but maybe all agents are not reporting this issue.

No we are using Avaya IP Phone (9650 h323) and Avaya ACRs G450 MG connected to PRIs SIP is used to connect the recorders.

I would set the autoanswer on the station(One-x) to none. The auto answer on the agent is ACD will override the station setting.

We do use a recorder, it is not configured to emit beeps. The beeps that are heard are not nice little reminder beeps, they sound like someone has fallen asleep with their elbow on the key pad. They definitely sound like DTMF tones.

Headset don't have batteries.

try list usage extension ### and see if it is link into another station as bridged appearance

Disabled

It is only audible to the Agent and the recording mutes out the tones.

I have a problem that sounds a lot like this thread thread690-848601 For some of my agents, they sometimes (1%) hear beeping sounds during their calls. They sound like DTMF tones and not service observe notifications or call recording tones I am speculating that it may be carrier related...