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Merlinman Thank you sooooo much. I took your advice and put 2 more SA buttons (just because) on the Supervisor/Operator set and now he is able to log in and take calls. I don't know how to thank you enough. This problems has been haunting me for weeks. angela923

Merlinman Thank you for your reply, I will add some more SA buttons. I just read the Magix Feature document about Group Calling and found a statement (page 441), that seem to say that in order for the Supervisor to take a call center call, he has to remove himself 1st as a supervisor which...

Here is the copy of the extension supervisor in the grouphttp://files.engineering.com/getfile.aspx?folder=6743ac05-c3bf-4f86-80e4-0c040b14e120&file=EXTENSION_INFORMATION.txt

I have posted this problem before, but I still have no resolution to the problem. I have established a call center, with approx. 8 members. The supervisor of the group is a Selective Service Supv. who Observes and barges in at times. My problem is that the supervisor on occasion wants to log...

When I printed station, he was logged out. Just a thought, because he is a selective service supv. should his log in/out buttons be a different codes? Currently I programmed *44/*45 should it be *764*765*766 and have him dial the calling group # even though he is only in 1 group. Any thoughts?

I have attached a copy of the Call Center Calling group and also a print of the Operator station. Question why can't X206 log in to receive a call for the group. ES2 light is lite, but no calls are sent to X206 who is also the Selective Supervisor position. I have already remove all of the...

The group is set for Circular, I have already tried taking him out and re-enter him.

I have a Magix calling group. The supervisor has a log in button ES2, but when he logs in (light is On), calls never come to his set.