Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations Mike Lewis on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Search results for query: *

  1. dicperkins

    queue reports not counting calls

    I have 7 phones in 1 queue 6 are fine 1 of the phones when answering a call does not count the calls, stays at 0 in answered by day and hour in the reports-queue report-realtime all the other info is fine This is a new ucx 450,the phone is a 7310 This system uses all norstar phones they all use...
  2. dicperkins

    callpilot 150 report for call center

    The last time I was on I had a problem with my rcc I was told to upgrade my software I found all my upgrades and installed them,did the down load for the data, everything looks and responds great but when I try to print or view a report I have no skillset in any loc. any ideas how to get them...
  3. dicperkins

    setting up reports on a reportting for cc on a callpilot 150

    cook1082. Thank you very much I will check the versions of software and try and edit the file Thanks again Dick
  4. dicperkins

    setting up reports on a reportting for cc on a callpilot 150

    When I go into admin,config,reports the date only goes to 2008 on all reports. The rest of the rcc is working fine. Any info would help Thanks Dick
  5. dicperkins

    reporting for c.c. on a callpilot 150 s/w 3.1

    1st I would like to thank curlycord and hawnk for the info. I'm using xp and it is up and almost working Here is my problem, When I go into sys admin and go to skillset assignments I have no skillsets in unassigned to put into assigned my c.c. is up and working ,the reporting for c.c. seems to...
  6. dicperkins

    change IP address

    I have to change the IP add. on a callpilot 150 and I forgot , Do I need to go in on the serial port? Thanks ,Dick
  7. dicperkins

    adding reportting for call center on c/p 150

    Thanks for the info.I will give it a try. I have a windows xp pc' Thanks again Dic
  8. dicperkins

    adding reportting for call center on c/p 150

    I,m using rls.3.1 client software to install rcc. but the mysql program is to old for windows 7 and it will not run. you can not turn it on from the pc Has anyone installed rcc 3.1 on windows 7? can I use an newer rls of mysql? The callpilot 150 is 3.1

Part and Inventory Search

Back
Top