Search results for query: *

Hi All I'm hoping to get some advice and assistance with getting the MiCC ignite client to display customer specific information from an excel spreadsheet. I currently have the spreadsheet setup and I can route calls based on caller ID from the spreadsheet using a database query to correct...

Hi All Im hoping to get some help with regards to faxing via Nupoint. I've set up fax to email for incoming fax's which works fine but the customer is requesting outbound faxing from the MiCollab Portal, I've enabled some additional FCOS options relating to faxing so now in the portal I have...

Thanks for the info!!! Much appreciated

HI All I'm just looking for the answer to a simple question regarding the ACD options hope someone can help.... If a customer is in an ACD queue with all agents busy and they have an option to press 1 to escape, can the customer press 1 at any point whilst in the queue or only while the...

Usually on the 3300 CXII controller with 5320e and 5330e handsets, I'll do some extra research and have a play around cheers

Hi All Im new to the Mitel systems and have seen that other dealers have been able to display a customer logo on the handsets up in the top section of the handset screen (53XX models) does any body have clear instructions on how to do this and is it a simple process??? any info would be good...

Yeh there 5320e model. That would make sense as to why they get to a certain point and then fail if the chip doesn't have enough ram. cheers for the info i'll have a look at the handsets tomorrow Thanks!!!

Hi all I've just upgraded a CX3300II system to Ver 7, I've started to connect the IP handsets and out of 30 the first 15 of them upgraded no problem, the rest now get stuck in a loop, they connect to the TFTP start to download and all of them get to the same point in the download procedure...

Cheers Sarond Thanks for the CSV file I found some settings on the Net that seemed to work but not sure whether they were for Australia or not, i'll compare them to the file you sent!!! Thanks

Hi All Does anybody know of the ideal or default settings to put in the "CO TONE DETECTION" form for Australia??? Currently I have Telstra PSTN lines connected which don't seem to clear down when calls hit the voicemail! Very annoying! Also if there are any other settings related to this issue...