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On one extension when the message waiting light is lit and then pressed it calls the operator instead of the voicemail. When I look at way the button is programmed on the phone (Dialog 3213) is shows it as message waiting button but it also has a S and a 1 showing. Have been able to fix the...

We have a system that has one operator using OWS. We would like to have it where when they go to lunch they can log out and some one else at a different desk can log in to OWS at their computer and handle the calls. We have tried to do this but when the user logs on it will not go on duty. It...

Is there a way to install the DNA client software from the DNA server if you do not have the client CD?

Thank you for your reply. I have resolved the issue turns out it there was a hairline crack on the back plane of the Octel that went right across when the J2 port is located so we soldered where the crack was and changed the DB9 to DB25 adapter and it went back to work.

We have an Octel that is integrated with a Ericsson MD110. They power to the Octel was off for a few hours when work was done in the room it is located in. Now when you dial the voicemail number or any voicemail ports it just goes to the company greeting. When I run a @L H I get type 24 errors...