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Finally I found the Tool at "D:\agent_configuration_validation_tool-1.0.15\agent_configuration_validation_tool" and instructions on how to use it. Thanks anyway.

thread959-1728936 thread959-1728936 Hi everyone, The Contact Center has sent us an alert containing the next text: Action: Run RCW/CCMA report using view dbo.UserValidationStatus & run Agent Configuration Validation Tool to fix affected agent data. Please someone can explain us how to...

mb58 yum has been stripped out (the installation directory for yum is empty), and I don't recommend an complete installation from a package in a system so pre-configured as CS1000. That's why I told "As you have no possibility of using yum and no compilation with source code in your CS1000...

You can try to do this, that worked for me in other RedHat: Take these informations from your CS1000 Linux systems: 1- [root@madrid bin]# uname -a [highlight #FCE94F]Linux XXXXXXXX 2.6.18-53.el5 #1 SMP Wed Oct 10 16:34:02 EDT 2007 i686 i686 i386 GNU/Linux[/highlight] 2- Then you can do a...

Thanks, this modifications worked. We also have changed CLS NIA and OLA.

Hi everyone, We have a doubt that's sure is easy for someone like you. We have an Avaya 1140 telephone registered in a Meridian CS1000, receiving calls in the key 0 from ACD and key 5 from de DN. Now, if we receive a call and we lift the handset, if we want pick up the call also we have...