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We look after a few IPO , different Sw levels, finding that when site loses internet Sip trunks sometime recover sometimes dont. When they done site power cycles IPO and Sip trunks re-registers. Looking at Sip setup on almost all sites OOS Session Timers/ Refresh Method is AUTO Timer is ON...

I have a IPO v8.1 (95) with a UC Module, I need to change the IP address of IPO and UC module. Am I correct that you would log into UC webpage and change the IP address of the UC module and then use Manager to change the IPO.? When changing the UC module IP address will it ask for or need a...

We have a customer using a Openscape Business X8. They are having the following issue and wondering if anone can advise Incoming call is answered by AutoAttendant on Ocab Card. A greeting is played and if no digit is pressed by caller then the call goes to the intercept position which is...

Hi, Have a new site V11 with J169 IP Phones. Customer dislikes the ringtones on the phones. Is there a way to upload your own ringtone to these devices? They are also asking if the phone can have a different ring tone for internal/external calls? Any advise appreciated Graham

Hi , am am replacing a BusinessPhone 50 soon and cant figure how to remove the cover Cheers Graham

Hi looking for advice on how to do Sip traces on Openscape Business V1, particularly doing Sip trunk traces. Used to doing ISDN traces on the previous Hipath's but first time doing sip on Openscape Business Thanks

Hi Not sure if you still need this info. Looking through some old notes found the pinout of the D15 cable.Had to make up our own cable for a particular site. Pin 8- Orange Pin 15- Orange White Pin 1-Blue Pin 9-Blue/White Cant remember if B/BW or O/OW is transmit or recieve. Link between...

Thanks guys. Reducing from 3 to 2 Call Appearance keys and reserving the 2nd CA will do the trick for this client. Tried it on our test system yesterday and works. Thanks 1A2guru ,that would be ideal if they had enough buttons

I recently installed IP Office V2 9.0.200.860 The system replaced a aging NEC. Everything working well with the exception of Old system - when user A was on phone and user B called user A User B receives busy tone. New System- Same scenario user B hears ringing and user a 2nd appearance key...