Trvlr1...you are correct...we had it selected for "default" which if you look at it it says to choose <none> to use system defualt. Once I selected <none> it started to dial the right ext for our voicemail.... Thank you for pointing me in the right direction!!!!
I am new to the field and I am having a problem with a user and his Cisco 7970 phone. We are using CUCM 9.1.2 and Unity. I have verified that settings are correct. The problem is the MWI light is on and when he hits is message button it is dialing the wrong extension for our voicemail. It...
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