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Thanks, that points me in the right direction. Ill do more reading. I will probably need special cards. I think right now I have CID cards...

I cant remember exactly whether it was an intercom key as the lines were not labeled, but yes, at the old site you had to dial a 9 to get out. So if I had extra analog lines, could I do this sort of thing? Do I create some sort of pool for the outbound calls?

Its interesting because this office was moved from an existing site and the functionality worked so that anyone could transfer a call, the line marker would disappear and then able to dial out or receive calls on that number. The site did not use extensions per say, once you dialed xxx-xxx-xxxx...

sorry, I probably misused the word prime line. I had assigned a line to each of the phones. the site has 20 existing analog lines, so I just set the starting DN number the same as the first line number. for example: Jim already had a line xxx-xxx-4500, now he has a station (DN4500). Line L001...

I'm a newbie trying to figure out pbx, having trouble with the transfer option. I have analog loop lines. Ill have enough lines for most set to have their own prime line, but when a user transfers an incoming external call to an incoming extension, I can not see how the answering line can get...