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Just wanted to thank everyone for their help. I fixed the issue. The wiring going into the phone system for line 2 is at fault. I moved our second incoming line to line 3 and it works like a charm. I can now receive calls on both lines through the phone system. Thanks again everyone.

I'll check, and if I could get someone, I already would have. I already figured out all of the other issues, so I know I'll get this sorted as well. I actually believe it's an issue with the trunk card now as everything else checks out.

I've actually done that several times. I've double checked all the wiring, reseated some wires that looked like they had a bad connection, I've set everything up according to the Nortel CICS 6.1 Installation guide, line 1 works, has a dial tone, can make and receive calls, but line 2 does not. I...

What do you mean by terminations? And I only have one trunk card, it's a caller ID card.

Right, even when I swap the lines, no dial tone.

I have all the required ports enabled, and I'm starting to wonder if maybe it's just that orange and white strand of wire that's bad.

If I move our second line to the wiring position for line 1, it works.

First off, I am not trained in this system at all and have had to figure everything out as I go along. I have the system set up, line one has a dial tone and can make and receive calls. I have line one wired into port 201 the white/blue and blue/white wires, and line 2 into the white/orange and...